Shipping Policy
At SoCal Mini-Z, we are dedicated to delivering your orders quickly and reliably. Please review our full shipping policy below to understand our timelines, carrier options, and procedures.
Order Processing and Dispatch
Standard Processing
Orders placed Monday through Friday by 5:00 PM PST are typically processed and shipped the same day.
Orders placed after this time may be packed but might not be picked up by the carrier until the next business day, depending on carrier cutoff times.
Address Accuracy and Delivery Issues
Customer Responsibility
Please ensure that your shipping address is accurate and complete at checkout, including unit, suite, or apartment numbers.
Incorrect or Incomplete Addresses
SoCal Mini-Z is not liable for packages lost or delayed due to address errors or omissions.
If a package is returned due to an address error, the customer is responsible for all re-shipping costs, regardless of the original shipping fee.
Post-Dispatch Changes
Once an order leaves our facility, the shipping address cannot be modified.
Lost, Damaged, or Stolen Packages
Liability
SoCal Mini-Z is not responsible for lost, stolen, or damaged packages once they are handed off to the carrier.
Damaged Box Claims
If you receive a damaged box, please contact our support team before opening the package and include clear photos of the damage.
Shipping Insurance
To protect against transit issues, we strongly recommend purchasing shipping insurance at checkout. This provides coverage for lost, damaged, or stolen shipments.
Claims must be filed directly with SoCal Mini-Z, and we will gladly assist you with the reimbursement process.
International Shipping and Customs
Customs Duties & Fees
All international customers are responsible for any import duties, taxes, or customs fees. SoCal Mini-Z does not control or reimburse these costs.
We will not undervalue shipments or alter item descriptions to avoid customs charges.
Customs clearance is solely the customer’s responsibility.
Returns Due to Customs
If merchandise is returned to sender due to customs issues, it must arrive within 60 days of the shipping date and be in new, unopened condition for consideration of a refund (excluding shipping fees).
Recommended Methods
For the fastest and most reliable international delivery, we recommend DHL Express.
USPS First Class International is a budget-friendly alternative but offers limited tracking and longer delivery times (5–45 days).
Shipments via USPS will only be declared lost after 45 days from the shipping date.
Shipping Methods and Costs
Carrier-Calculated Rates
All shipping rates are calculated in real time at checkout based on carrier rates.
Free Domestic Shipping
Orders $35 and over qualify for free U.S. domestic shipping (excluding oversized or irregular items).
Free shipping is typically fulfilled via USPS Ground Advantage.
Customers may upgrade to faster services at their own expense.
USPS Limitations
Delivery times are estimates, not guarantees. SoCal Mini-Z cannot reship items marked “Return to Sender” until they are received back at our facility.
Carrier-Specific Policies
USPS
Delivery dates are not guaranteed, even if a tracking estimate is provided.
UPS
Orders placed by 4:00 PM PST (or 12:00 PM PST on Saturdays) generally ship the same day.
UPS Next Day Air cutoff is 2:00 PM PST, with no Saturday delivery option.
UPS Next Day Air orders placed on Fridays will arrive on Monday.
Forwarding Address Orders
Payments
First-time forwarding orders must be processed via PayPal. Credit card orders with mismatched billing and shipping addresses are not accepted.
Responsibility
SoCal Mini-Z is not responsible for any delivery issues, losses, or delays once a package reaches a forwarding agent.
All disputes must be handled directly with your forwarding company. We can provide proof of shipment or invoice documentation if needed, but cannot intervene on your behalf.
Orders shipped to forwarding addresses are placed at the customer’s own risk.
Shipping Insurance
Coverage
Shipping protection covers lost, stolen, or damaged packages during transit for the declared value of the items. Shipping costs, taxes, and duties are not covered.
Availability
Insurance is available at checkout and may be selected by default. It may not appear during ShopPay or PayPal Express checkout — customers must manually opt in.
Refunds
Insurance fees may be canceled and refunded only before an order is fulfilled. Once shipped, coverage cannot be removed or refunded.
Billing Verification
Address Matching
Orders must include billing and shipping details that match the card issuer’s records.
Verification
SoCal Mini-Z reserves the right to verify billing details before fulfillment. Orders with mismatched information may require additional verification or be updated to the verified billing address. This process may cause fulfillment delays.
Terms Agreement
By purchasing from SoCal Mini-Z, you agree that orders shipped to the verified billing address are validly fulfilled and non-disputable. Reshipment requests for mismatched orders are subject to review and possible additional fees.
Additional Considerations
International Transit
USPS First Class International is cost-effective but slower and less trackable. For the most reliable experience, DHL Express is highly recommended.
Returned Shipments
Packages returned to SoCal Mini-Z (e.g., undeliverable or refused deliveries) will not be resent until received and inspected. Customers are responsible for any re-shipping fees.
Shipping fees are non-refundable once an order has shipped.
Contact Us
If you have questions about shipping, tracking, or delivery options, please contact our support team at: